Conversational AI / Automation / IT support / Governance
AI agents, built properly.
We build conversational AI agents that answer, qualify and book your enquiries, connect them to the systems you already use, and support and govern them so they keep working safely.
Enquiries, emails, forms and documents can arrive through the channels your team already uses, without asking everyone to adopt another system before anything improves.
02 / Understand
Find the information that matters.
AI can extract and organise the details your workflow needs, while validation rules and review queues catch missing information and uncertain results before they cause problems.
03 / Act
Connect the next step to the right system.
Approved information moves into your CRM, calendar or business tools, with clear permissions and a record of what happened instead of another round of copying between screens.
04 / Check
Keep people in charge of the outcome.
Your team can review exceptions, trace decisions and pause the workflow when something changes, while monitoring helps identify whether the system is delivering the improvement you expected.
27 years in enterprise IT, security and AI. ISO 27001 certification and PCI DSS compliance delivered from a standing start in about two years.
Conversational AI agents come first, backed by the integration, IT support and governance that keep them working. Choose an area to see how we can help.
Conversational AI agents
Answer, qualify and book every enquiry.
Voice and chat agents that pick up calls and messages, qualify leads, book appointments into your calendar and hand over to a person when it matters. Consent, call-recording notices and Do Not Call rules are built in.
Better technology should make your business easier to run, not harder to trust. We bring security, governance and delivery together so the controls make sense for the work your people actually do.
01
Security by design
Access controls, data handling, logging and human oversight are considered from the start, rather than added after a workflow is already in use.
02
AI governance and leadership
We help establish clear ownership, practical policies and a prioritised roadmap so AI adoption is tied to business needs and accountable decisions.
03
ISO 27001, PCI DSS and Essential Eight
Our founder took a business from a standing start to ISO 27001 certification and PCI DSS compliance in about two years, alongside Essential Eight uplift. We translate requirements into controls, evidence and practices your team can maintain.
We start with the commercial problem, agree what an improvement would look like, and build around your tools and the people who will use the result.
Measure the result.
We establish the starting point and agree useful measures, whether that means fewer manual steps, faster response times or a more reliable process.
Build in control.
Permissions, monitoring and review points are part of delivery, with a clear route for your team to step in when a workflow needs attention.
Keep you independent.
Your accounts and data stay under your control, supported by documentation and a handover that helps your team operate what has been built.
Founder
Tuan Trinh
Founder, Australian Technology Partners
Tuan brings 27 years across enterprise IT, infrastructure, security, automation and AI. At Compare Club, he led IT, Security, AI and Efficiency, bringing production AI, workflow automation and voice agents into everyday operations alongside security and cost-improvement programmes.
His experience includes leading ISO 27001 and PCI DSS programmes, Essential Eight uplift and practical AI governance. It also spans infrastructure leadership for AEMO's $120 million Five Minute Settlement programme, an AWS cloud migration and a 33% operating cost reduction at Brightstar, and Asia Pacific IT leadership at McCormick. Earlier roles at the Fair Work Commission and Computershare add experience across public-sector and financial-services environments.
That experience shapes ATP's approach to delivery: understand the work, agree the outcome, build with the right controls and measure what improves. It is an approach designed to scale through clear methods, documented systems and accountable delivery.
You might want an AI agent to answer your enquiries, IT support for your team, a security programme that needs direction or an AI initiative that needs a clearer path to delivery. Tell us a little about it and we will get back to you within one business day.
Please do not include passwords, customer records or other sensitive information in your enquiry.
The ATP Letter
Practical notes on technology that earns its place.
Occasional perspectives on AI, automation and security, with ideas you can use in your own business.
Before we begin
A few sensible questions.
Do you provide IT support, and do you support what you build?
Yes. We provide IT support and managed services for your people, devices and Microsoft 365, from $119 per user per month (ex GST) with Microsoft 365 licences billed at cost. We also monitor, maintain and improve the AI agents and automations we build, under an agreed monthly service.
Is an AI agent allowed to call or answer my customers?
Yes, with the right controls. Our agents follow permitted calling hours, Do Not Call Register checks, opt-out lists and call-recording notices, and they tell people they are speaking with an AI.
What happens if the agent gets something wrong?
Every agent has a clear handover to a person, a record of each conversation and review points so your team can step in. We monitor the agent and fix issues as part of the monthly service.
Do we need to start with an audit?
Not necessarily. If the problem and scope are already clear, we can discuss a focused implementation. When there are several opportunities or uncertainty about the value, an assessment helps establish priorities before you commit to a larger project.
Can you work with the systems we already use?
That is our starting point. We look at your existing platforms, the integration options available and any security or data constraints before recommending a solution. If an existing tool is the wrong fit, we will explain why rather than introducing another subscription without a case for it.
Does ISO 27001 experience mean ATP is certified?
No. We describe our founder's implementation experience, not certification of ATP. Any assurance or certification requirement needs to be considered against the scope of your organisation and assessed by an appropriate independent certification body.
Who owns the accounts, data and ongoing operation?
Client accounts and data remain under your control. Deliverables, access, documentation, support arrangements and any third-party or reusable intellectual property are set out in the agreed scope so responsibilities are clear before work begins.
